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Return and Refund Policy.  Last updated: March 12, 2024
Thank you for your purchase at Oakville Winegrowers..The following terms are applicable for any products that you purchased with Us.

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Oakville Winegrowers, PO Box 101, Oakville, CA 94562.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Oakville Winegrowers, accessible from https://oakvillewinegrowers.org
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

    Your Order Cancellation RightsYou are entitled to cancel your order within 14 days without giving any reason for doing so. The deadline for cancelling an order is 14 days before the date of the event in order to receive a full refund. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by email: info@oakvillewinegrowers.coWe will reimburse you no later than 14 days from the day on which we receive your notice of cancellation.

    Conditions for Returns - Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

    Returning Goods - You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address: PO Box 101, Oakville, CA 94562
    We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts - If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us - If you have any questions about our Returns and Refunds Policy, please contact us. By email: info@oakvillewinegrowers.com